ODE - On Demand Education Ltd Blog - Specializing in CRM & Social CRM Consulting, Education and eLearning
Over at my other “home“, the team have been working very hard to release the new version of their Self Service Portal application now integrated with Oracle Fusion CRM (cloud or no cloud). It previously was released with Oracle CRM On Demand as the back-end, but now the Oracle Fusion CRM platform takes up the role.
The application is completely customizable, so the interface, objects, authentication, process and reporting can all be changed to meet customer requirements. Service Request management and Self Service go hand-in-hand with customer satisfaction and loyalty, and help drive sales and lower costs of retention. This has been a very successful member of our CRM++ application range and I think this new version is very exciting.
It’s nice to work with such a talented bunch of people on such an exciting new platform. It may be new and fresh but Oracle Fusion CRM offers unparalleled opportunities for business process enhancement, and is a pretty cool technical stack as well.
The homepage of the application can be found here and there is a short video module which you can watch by clicking on the picture below.
Oracle Fusion CRM – SSP Application from CRMIT
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